Order Policy

We want ordering from Fleen’s to feel clear and easy. These policies apply to all purchases and custom orders. If anything is unclear, please contact us. We’re happy to talk it through.

Custom Order Policy

Preorders require a minimum of 5 days’ notice. Custom cakes are accepted based on availability; 2 weeks’ notice is recommended, and more time is always helpful. A 50% non-refundable deposit is required to confirm a custom order and secure the date. The final balance is due 2 weeks before the event date.

Changes to Orders

Changes may be made until the final balance is due, 2 weeks before the event date. All requested changes are subject to availability and may affect the final price. Once that deadline has passed, design, flavor, quantity, and fulfillment details are considered final.

Matching Colors

We make every reasonable effort to match colors from your event palette, wedding details, or reference images. Exact shades cannot be guaranteed because lighting, screens, photography, and individual color perception can all affect how a color appears.

Dark Colors Disclaimer

Dark food coloring on desserts has the potential to stain linens, clothing, furniture, teeth, and skin upon contact. Fleen’s cannot be held liable for issues resulting from the customer’s choice of dark colors. We strive to match color choices accurately. Some tones, especially deep reds, vibrant blues, and violets, may vary because of the natural base colors of cake, frosting, and decorating ingredients. Deep colors require significant food coloring, which may also affect flavor.

Refund Policy

Due to the perishable nature of our products, we do not offer returns, exchanges, or refunds unless Fleen’s made an unintended error, such as a missing or damaged item. Products become the customer’s responsibility once they leave our hands. We are not responsible for damage during customer transportation, setup, or afterward. All sales, completed custom orders, and deposits are final. If you believe there was an error on our end, please contact us immediately so we can evaluate the concern.

Cancellation Policy

We bake every order from scratch and customize it for your requested flavors, colors, designs, and quantities. Once production begins, the order cannot be repurposed, canceled, or refunded. If your order is not yet in production, we may be able to move it to a future date or offer a refund in some circumstances. We will always do our best to help when timing and availability allow.

Allergen Warning

Fleen’s is a facility that uses products containing soy, dairy, eggs, wheat, sesame, tree nuts (including hazelnuts and almonds), and peanuts. Our food may contain or come into contact with these common allergens. If you have a food allergy, please notify our pastry team before placing your order. While we will take appropriate care, we cannot guarantee an allergen-free environment.

Stand Rentals

Rentals are available upon request for dessert orders over $500. The rental fee is $50, with a $200 refundable deposit. Stands must be returned within one week after the event to receive the full deposit back. The client is responsible for returning each stand; repair or replacement costs may be deducted from the deposit if damage occurs.

Cake Care

The client is responsible for making sure cakes, desserts, and chocolates are set up in a cool, climate-controlled area. Heat and humidity can affect buttercream, chocolate, decorations, and the overall condition of the products.

Wedding cakes with more than two tiers require delivery and are not available for pickup.